Thank you for shopping at Einzeo.com. We want you to have a positive shopping experience, but please note that due to the nature of our business, most items are non-returnable.
Refund Eligibility
We only offer refunds or replacements under the following conditions:
- The item arrived damaged or defective (photo evidence required).
- The wrong item was received (photo evidence required).
- The order did not arrive within the maximum delivery time (tracking confirmation required).
Non-Returnable Items
- Items that match the product description and arrived in good condition cannot be returned.
- We do not accept returns for “change of mind” or buyer’s remorse.
Process for Refunds
- Contact us at [email protected] within 7 days of receiving your order.
- Provide order number and photo/video evidence of the issue.
- Once approved, we will process a refund or send a replacement within 5–10 business days.
Shipping Costs
We do not cover return shipping costs unless the product received was incorrect or defective.
Contact Us
If you have any questions about this Refund & Returns Policy, please email us at: support[at]einzeo.com.